myCochlear professional
myCochlear Portal is an online tool for hearing professionals to access specialised resources and online services.
Users: Cochlear staff, Distributor Staff, Clinic staff
Platforms
Oracle
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Order management
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Set-up and manage organisation data
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Manage recipient data
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MCP user access management
MCP
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Onboarding
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Patient and device registration
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Service requests ( orders )
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Clinic reporting
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Clinic staff management
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Resources for professionals
Salesforce
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Customer relationship management
(different statuses through the journey) -
User access management
User journeys and the ecosystem
The 'golden record'
A golden record is meaningful and reliable data from multiple systems into a single source of truth.
The process
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Regional stakeholder interviews ( clinics )
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Internal stakeholder interviews for strategic alignment ( impact )
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Workshops ( stakeholder, technical, design )
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Wireframing
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Design guild
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UI alignment
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Prototyping
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Testing
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Review
Further activities
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Establishing a standard design process
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Journey mapping
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Defining metrics
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Wireframing, technical feasibility workshops
( e.g.:solution architecture and front-end ) -
Stakeholder interviews for alignment
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Design workshops with stakeholders and squads
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Prototyping and presenting back to stakeholders
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UI workshops to establish a reusable component library
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Setting up searchable insights database
Design
Clinician portal - desktop only
Challenges
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Inconsistent design libraries across teams
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Poorly maintained research repositories
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Time pressure ( research, testing )
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Clinicians availability for research
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Impact and constraints of different platforms
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Building on existing solutions
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Very complex workflows and unknown factors
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UX success measures are not clearly established
Patients - Web and app design
Online store
Old design ( current online )
New Responsive Design
Tools used:
Challenges
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Inconsistent design libraries across teams
-
Poorly maintained research repositories
-
Time pressure ( research, testing )
-
Clinicians availability for research
-
Impact and constraints of different platforms
-
Building on existing solutions
-
Very complex workflows and unknown factors
-
UX success measures are not clearly established